2-1-1/LIFE LINE Live Chat Services


If you are in crisis or need information about community services, responders at 2-1-1/LIFE LINE’s Live Chat service offers help that can make a difference. Trained, caring responders are standing by to provide free and confidential support and information about community services. Live Chat is available from 8am-11pm, 7 days a week.  If you need assistance during hours Live Chat is not open or if all chat responders are busy with other chat visitors please call us 24/7 at 2-1-1 or 585-275-5151.


Chat etiquette

·         Use a computer with a strong internet connection to minimize disruptions. (Smart phones are known to drop chats)

·         Use respectful language

·         Stay focused on the chat and respond promptly, limit multitasking

·         If you need to step away from your computer, let us know or end the chat and come back when you have more time.



Terms of Service


By initiating a chat you are agreeing to our Terms of Service above.



Chat live with 2-1-1